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+€450 Bonus Claim Your BonusHave a question about your account, a deposit, a bonus or a technical issue? The Princess Casino support team is available 24 hours a day, 7 days a week. We assist players in both English and Dutch across multiple contact channels. Choose whichever method suits your situation best.
The fastest way to get help. Click the chat icon in the bottom right corner of the website or app. A human agent responds within 1-2 minutes on average. Available 24/7 in English and Dutch.
Best for detailed questions or when you need to attach screenshots or documents. We aim to reply within a few hours. Always include your registered email address or username for a faster response.
Our self-service help centre covers the most common questions about accounts, bonuses, payments and technical issues. Available in English and Dutch with no wait time required.
Our support team handles a wide range of requests every day. The table below shows the most common topics and the recommended contact channel for each, so your query reaches the right person as quickly as possible.
| Topic | Recommended Channel | Expected Response |
|---|---|---|
| Deposit issue | Live Chat | 1-2 min |
| Withdrawal or verification | Live Chat or email | Up to 24 hrs |
| Bonus question | Live Chat | 1-2 min |
| Technical problem | Email with screenshot | Up to 24 hrs |
| Account security | Priority | |
| Responsible gambling | Live Chat or email | Immediate |
When you contact us, always include your registered email address or username and a clear description of the issue. For withdrawal or verification queries, adding the transaction reference number or the date of the action speeds up the process considerably.
If you are concerned about your gambling habits or want to activate a self-exclusion, let our agent know via live chat. Responsible gaming requests are always handled immediately and with complete discretion. Our team can also refer you to professional support organisations in the Netherlands if you would like additional help.
