Responsible Gambling at Princess Casino

At Princess Casino, we believe that online gambling should always be enjoyable, voluntary and within your means. Games are a form of entertainment, not a reliable way to generate income or recover financial losses. The vast majority of players engage with the platform in a healthy, recreational way. We also know, however, that for some people gambling can develop into a problem, and that reality demands a serious, practical response.

Responsible gambling is a core part of how we operate, not an afterthought. We provide concrete tools that let you set your own limits, take breaks and control every aspect of your playing activity. We also work alongside recognised support organisations for players who need help beyond what self-management tools can offer. On this page you will find everything you need: the tools available to you, the warning signs of problem gambling, where to get professional help in the Netherlands and how we protect younger people from accessing the platform.

All responsible gaming tools are available directly from your account profile, free of charge and active immediately upon being set. Reductions to limits take effect without delay. Increases to existing limits carry a mandatory waiting period to give you time to reconsider. No tool requires you to contact customer support to activate: everything is self-service and designed to work the moment you need it.

All of these settings are found in your account profile under the Responsible Gambling section. If you want help activating any tool or have questions about how one of them works, our support team is available 24/7 via live chat. These requests always receive immediate attention.

Problem gambling rarely announces itself clearly. It tends to develop gradually, which makes it genuinely difficult to notice from the inside. The following signs can indicate that gambling is beginning to take more space in your life than is healthy. Recognising them early is the most effective way to address the situation before it becomes more serious.

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money to gamble or concealing your gambling activity from people close to you
• Chasing losses: continuing to play in order to recover money you have already lost
• Gambling affecting your work, studies, relationships or physical health
• Feeling restless, irritable or anxious when you are unable to play
• Having tried to cut down or stop before without lasting success
• Playing for longer periods or at higher stakes than you originally intended

If one or more of these points feel familiar, it is worth pausing and seeking support. Problem gambling is a recognised health condition with effective treatments available. There is no shame in asking for help: taking that step is a sign of clarity, not weakness.

If gambling has become a problem, you do not have to manage it alone. Several organisations in the Netherlands offer free, confidential support for players and for people in their immediate circle who are affected by someone else's gambling. All of the services listed below are independent of Princess Casino and operate under their own professional standards.

Cruks is the Centraal Register Uitsluiting Kansspelen, operated by the Dutch government. Registering with Cruks blocks your access to all licensed gambling operators in the Netherlands simultaneously, across every platform and device. It is free, confidential and takes effect within one business day of registration. If you feel that excluding yourself from a single operator is not enough to address the problem, Cruks is the most effective next step available.

Would you like us to help you find the right organisation? Contact our support team via live chat and we will point you in the right direction. All such conversations are handled with complete discretion and receive immediate attention from our team.

Participation in online gambling is prohibited in the Netherlands for anyone under the age of 18. Princess Casino enforces this through mandatory KYC identity verification: every account must be verified with a valid government-issued ID before real-money play or withdrawals are possible. Unverified accounts have no access to the cashier.

If you share a device with children or teenagers, we recommend using parental control software to prevent access to gambling websites. Tools such as Net Nanny, Qustodio and the built-in family management features on iOS and Android all provide straightforward ways to block specific website categories on shared devices. Setting these controls up takes only a few minutes and provides ongoing protection without requiring constant supervision.

If you believe a minor has accessed a Princess Casino account, contact our support team immediately via live chat or email. Reports of this nature are treated as the highest priority and investigated without delay.